Ozcruising
Australian & South Pacific Cruises
(Proudly Australian Owned and Operated)
1300 540 022
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TERMS AND CONDITIONS


Please read all terms and conditions carefully before making any booking through this site.

Words defined in Legal Notices and Disclaimers have the same meaning in these terms.

Acceptance and amendments:

Users of this Website (users or you) agree to be bound by these terms and conditions, which are subject to change at the sole discretion of Ozcruising at any time and without notice. Please read these terms and conditions on a regular basis so that you are aware of any changes. Your use of and access to this Website indicate your acceptance of these terms and conditions (and any changes to them). We will not be liable for any loss or disappointment that you may suffer as a result of changes to these terms and conditions. These are the current website terms and conditions and replace any other terms and conditions previously published. If we decide to change our website terms and conditions, we will post these changes on this page.

Confirming your booking:

When making a payment, you are confirming your booking with Ozcruising, you agree to be bound by the legal obligations outlined within. Your right to any refunds can be limited by these terms and conditions in addition to the terms and conditions of the supplier.

NB: All minimum deposits received are non refundable and non transferable.

Please ensure you have read and understood all terms and conditions before confirming your booking with us. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries, please contact us before confirming your booking.

Agency

Products and services are sold by Ozcruising as an agent for wholesale companies and other suppliers providing services, including accommodation and transportation services. Ozcruising is not a provider of these services and has no responsibility for the services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Ozcruising. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs, terms and conditions of sale of the suppliers and these terms. They are issued by us as an agent only. We have no responsibility, and extend no guarantees for discontinued promotions, cruises or specific holiday products.

Limitation of Liability:

Subject to any responsibilities implied by law and which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever arising out of or referable to material on our websites, whether in contract, tort including negligence, statute or otherwise. Liability of Ozcruising for a breach of a condition or warranty implied by law or otherwise, and which cannot be excluded, is limited to the supply of the goods or services again or the cash equivalent. Ozcruising has no liability for any act, omission or default, whether negligent or otherwise, of cruise lines, airlines, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require. In circumstances where liability of Ozcruising cannot be excluded, such liability is limited to the value of the purchased travel arrangements.

Availability

The services sold through Ozcruising are subject to availability. Advertised fares are for new bookings only and can be withdrawn at anytime without notice. Ozcruising reserves the right to decline any booking for any individual on any cruise or other service.

Passenger Name

It is essential that you enter details of each passenger correctly as shown on their passport or other excepted government issued identification. The cruise lines reserve the right to deny carriage if the passenger’s name and/or date of birth vary from your documentation. Ozcruising has no responsibility for any loss or damage arising from incorrect entry of passenger’s names or dates of birth.

You may be able to change a passenger in a booking, providing that one original passenger remains in the booking and that you are more than 7 days from sailing. Fees do apply for a name change. Please see the schedule of fees for details.

Lead Passenger Contact Details

When making a booking for two to four passengers, the first passenger in your booking will be the main contact for all correspondence. At the time you are ready to confirm your booking, by way of payment, please check that your details are correct and have not changed before making a payment. If you are making a booking for person/s other than yourself it is your responsibility to ensure that each individual person is made aware of these terms and conditions.

Passport

All individuals departing from Australia and visiting any foreign port must be in possession of a valid passport. If your passport is due to expire within six months of your return back into Australia, you should obtain a new passport. Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia or any other country the ship may visit. Names on the travel documents must match exactly the names as written on the passport which will be taken from the booking form.

Visa Requirements

Certain countries require a Visa for entry prior to arrival. Please ensure you are fully informed of the requirements before you make a reservation. Visas are the responsibility of all passengers travelling.

Ozcruising do not advise on Visa requirements for any passengers.

For visa enquiries please visit the following websites that specialise in Visa information and applications

www.visalink.com.au

www.tollvisadirect.com

Alternatively please contact the Embassy or Consulate of the countries you plan to visit.

Please note that Visa’s may be required for Countries where a ship visits, even if you are not planning to disembark the ship you may still require a visa to board. Failure to have the correct documentation may result in denied boarding. Ozcruising accepts no liability should you fail to obtain the correct visa before departing Australia.

Vaccinations

Vaccinations are recommended for certain destinations. Please contact your local GP or the Travel doctor ( www.traveldoctor.com.au  ) who will advise you of these requirements. Please note that some vaccinations may be required weeks in advance of travelling.

Travel Insurance

It is strongly recommended that all passengers take out comprehensive travel insurance when making a booking. Travel Insurance should cover a minimum of loss of deposit and other monies lost through cancellation, other benefits may include loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk.

As all travellers are different and may have different requirements including pre-existing medical conditions, it is recommended that you look at what travel insurance policy best suits your needs and requirements.

Please view our website for details. https://www.ozcruising.com.au/cruise-travel-insurance

For more information on travel insurance please visit http://smartraveller.gov.au/tips/insurance.html

Please note: International travel insurance is also required for Australian Coastal Cruises. These cruises are outside the scope of Australian Medicare and the New Zealand Ministry of Health. All consultations, Treatments and medications offered on board are charged at private rates.

Schedule of Fees

These fees are in addition to any fees charged by the supplier.

Transfer To New Cruise/Fare $100
Amendment $75
Name Correction/Change $25
Document Reissue Fee $25

Cancellations

All deposits paid are non refundable and non transferable.
Once the Ozcruising final balance due date has been reached, a 10% cancellation of the total cruise fare will apply.*

*Please note this is in addition to the cruise lines cancellation fees as per their terms and conditions.

Fare Changes

From time to time cruise lines may advertise lower promotional fares, these fares are not always available to existing bookings. While Ozcruising will endeavour to accommodate the request to change to the lower fare, this request is at the discretion of the cruise lines. New promotional fares may affect your current booking, resulting in reduced on-board credit and payment dates.

If we are able to transfer you at the lower promotional fare a fee of $100 will be applied to your booking.

Please note that once final payment has been made for your cruise we are unable to lower the fare.

Cabin Changes

When making a booking with a specific cabin number, please advise us if you do not want your cabin changed. This means that you would not be offered a complimentary upgrade to a higher priced category, if one was to become available.

Please note that Ozcruising or the Cruise line still reserve the right to change your cabin at any time. In addition, when a booking is made and a specific cabin number is not selected (known as a ‘Guarantee’), the cabin will be allocated at the cruise lines discretion in the category booked, or a higher priced category, at a later date.

Ozcruising have no control over cabin allocation from a guaranteed status and cannot change the cabin once it has allocated.

Unofficial Sectors / Partial Cruises

Ozcruising only advertise cruises and sectors offered by the cruise line.

Ozcruising will only book sectors where the disembarkation is at a major port (subject to the cruise lines approval), Should you wish to book a sector that requires a different embarkation port, this will need to be booked directly with the cruise line.

Ozcruising take no responsibility should a passenger be denied embarkation /disembarkation, or if the ship is unable to dock at a port for operational reasons.

Third Party Website

This site also contains links to other websites. These links do not imply that Ozcruising endorses these websites or guarantees the reliability of the information they contain. Such links are provided for your reference only. You acknowledge and agree that Ozcruising does not control such websites and is not responsible for their content, advertising, products or other materials on or available from such websites. We encourage you to read the terms and conditions and privacy policies of any third party websites when you access them.

Special Conditions for Third Party Products

The terms displayed on this website apply to all the products and packages sold by Ozcruising. Some products have terms and conditions that override the supplier’s standard terms and conditions. These may be obtained upon written request.

If you have any queries regarding these please do not hesitate to contact our office. You must read the terms and conditions applicable to every cruise and ensure that you accept those terms and conditions before you make a booking. If the terms and conditions are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the terms and conditions applicable to the relevant cruise.

Alterations to Cruise Itineraries by Suppliers

In the event of material alterations by a supplier to a proposed cruise booked by you, you may be given the option of cancelling the cruise without penalty but this is not always guaranteed. The right to cancel is subject to the conditions of the supplier. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your cruise.

Illustrations

Photographs, illustrations and other promotional material displayed on our website are for promotion purposes only. Itineraries, routes, ship information including but not limited to cabin configurations and décor can change without notice.

Rates and Price Variations

We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs. Rates quoted are per cruise, as appropriate to the particular product.

Currency

All rates and prices quoted are quoted in Australian dollars and as such are valid only in Australia. We regret that we cannot accept online bookings from customers located outside Australia at this time.

Price Inclusions and Exclusions

Items included in the prices or rates of the products are specified in each section. Prices do not include, unless stated, passport and visa charges, vaccination fees, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.

Goods and Services Tax

Prices quoted do include goods and services tax ("GST") for domestic cruises only. International cruises are exempt from GST.

Disclaimer

Ozcruising give notice that all information contained within the site is subject to alteration with or without notice. While all travel information contained within this website is correct at the time of publication, some details (such as itineraries or prices) can change.

Ozcruising is licensed and trades within the ACT, therefore governed by the laws of the Australian Capital Territory. All contracts made between Ozcruising and passengers are executed at the following address: Level 1, Ethos House, 28 - 36 Ainslie Place Canberra City ACT 2601

You agree that any action you bring against us will be heard in the Australian Capital Territory.

Terms and Conditions
 
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©Copyright 2017 Ozcruising Pty Ltd.  
 
All materials, including the web site design, illustrations, map illustrations, images, designs, and logos, appearing on this website are protected by Copyright. The copyright of all website content is held by Ozcruising P/L and /or the original creator of the materials. Ozcruising website content may not be copied, published, modified, or distributed in any form or by any means other than as Ozcruising P/L has expressly authorised. Any unauthorised use of the Ozcruising website content may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

All information on this Web Site is constantly updated and obtained from the Cruise Companies represented. Photographs, illustrations and other promotional material displayed on our website are for promotion purposes only. Availability, itineraries, routes, weather conditions, deck plans, ship cabin configurations, ship décor and so forth can change without notice. Passengers must ensure all details on their booking confirmation are correct, and that the Terms and Conditions of Ozcruising P/L and the Cruise Company booked with are read and understood.