Ozcruising
Australian & South Pacific Cruises
(Proudly Australian Owned and Operated)
1300 540 022

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Our highly experienced and qualified team at Ozcruising are fully aware of how necessary and convenient it is to have an easy one stop cruising web site providing the best deals and the largest cruising range available to the Australian market.

At Ozcruising we offer a simple to use up to date service, allowing all potential travellers to research and book online without the need to make a phone call and with the comfort of knowing that if help is required, one of our expert team can be in contact promptly.

We trust you will enjoy the Ozcruising experience and that you find our web site a simple and cost effective way to book your next holiday.

Frequently Asked Questions
  1. What is a 'Guaranteed Status'?
  2. What will my bedding configurations be?
  3. What are Children’s availability and restrictions?
  4. Are there discounts for Children?
  5. Can I register my children into the kids club prior to sailing?
  6. What if I have Dietary/Medical Requests?
  7. Are we guaranteed our preferred dining time?
  8. Does Ozcruising have different terms and conditions than the cruise lines?
  9. I have sailed before, do I get a discount?
  10. Can you ‘Layby’ your cruise?
  11. What are Ozcruising’s payment options?
  12. Are all meals included in my fare?
  13. What Identification is required for boarding?
  14. Do I need Travel Insurance?
  15. How do I complete my online check in?
  16. Do Ozcruising send me my tickets?
  17. Do I need a Visa?
  18. What is the minimum age to occupy a cabin on a cruise ship?
  19. What is the minimum age for children to travel?
  20. How do I set up my onboard account?
  21. What can my Onboard Credit be used for?
  22. Do cruise lines have wheel chair accessible cabins?
  23. Do all cruise lines have beverage packages?
  24. When will I be advised of the theme and formal nights on board?
  25. Are there child minding services available on board?
  • 1. What is a 'Guaranteed Status'?
    The guaranteed status is when you have submitted a booking request and the cruise line is not allocating specific cabin numbers for your selected category, therefore you cannot select/request a cabin number if you have booked in a guaranteed status. This status means that Ozcruising cannot confirm or advise your cabin number, deck or position and you are guaranteed a cabin in the category you selected or a higher-priced category . The cruise line will allocate you a cabin at their discretion and this can be done at any time up until the day of departure. With a guaranteed status a specific cabin or area of the ship cannot be requested. We strongly recommend not securing cabins in the guaranteed status when travelling with family or a group as it is unlikely that your cabins will be allocated near each other or even on the same deck. Please note that once your cabin has been assigned the cruise lines do no permit changes to that cabin number allocated.
  • 2. What will my bedding configurations be?
    Single cabin bedding arrangements would be either two twin beds or a queen bed, which is made up by combining the twin beds. Twin cabins will have twin single beds which can be left as two separate beds or combined into a Queen sized bed. Triple and quad cabins will vary depending on the cabin type as well as the cruise line, although generally the third and fourth passengers will be on an upper berth (bunk). Some Triple/quad cabins do have the option for a sofa bed or roll-away bed. Please check with our consultants at the time of booking to confirm your bedding configuration.
  • 3. What are Children’s availability and restrictions?
    Children’s availability is limited on various cruise lines, Princess Cruises, P&O Australia, Cunard Cruise Lines as well as Holland America Cruise Lines do restrict the amount of children on board. Once their quota has been reached for the various age groups the cruise line will not allow any more children to be booked on the cruise. Carnival Cruise Lines, Royal Caribbean Cruise Lines and Celebrity Cruise Lines do not limit the amount of children on board. Please feel free to contact our office to confirm children’s availability.
  • 4. Are there discounts for Children?
    At times there may be additional discounts available for children under 12 years listed as the 3rd or 4th passenger in a cabin. As not all cruise lines and voyages offer children’s discounts, prices for children are not advertised on our website. If available children’s discounts will be automatically applied when your booking is confirmed. You can also contact our office to confirm children’s pricing.
  • 5. Can I register my children into the kids club prior to sailing?
    You are unable to register your children for kids clubs prior to your cruise. You will need to arrange this once on board by heading to the kids clubs and registering for your children in the respective age groups and session/s.
  • 6. What if I have Dietary/Medical Requests?
    If you have dietary or medical requests please inform our team at the time of the booking via the special request field of the booking process. We will then pass all these requests onto the cruise line for them to make record of. There are Medical/Dietary forms available which will be forwarded to you if required by the cruise line.
  • 7. Are we guaranteed our preferred dining time?
    Cruise lines offer various dining times, they vary from “Traditional sittings” to “Anytime dining” depending on the cruise line an what dining times are offered bearing in mind that seating times are requests only and cannot be guaranteed until you are on board the ship.
  • 8. Does Ozcruising have different terms and conditions than the cruise lines?
    As we are a booking agent for the cruise lines we are bound by the each cruise lines terms and conditions. Ozcruising also have their own terms and conditions which you receive via email with your booking confirmation and are also displayed on our website and available for you to read during the booking process.
  • 9. I have sailed before, do I get a discount?
    There is always a possibility the cruise line will offer a discount due to being a past passenger although this is never a guarantee as discounts vary from sailing to sailing. Please ensure you have provided your past passenger numbers at the time of the booking and we are able to check If any discount are offered for your cruise.
  • 10. Can you ‘Layby’ your cruise?
    Once you have paid your initial deposit we are able to accept payments in instalments for your cruise booking, like a lay-by system but with no set payment schedule. Full payment is required to be made before the final due date which will be advised in your booking confirmation.
  • 11. What are Ozcruising’s payment options?
    Ozcruising have various payment options that include BPAY, Direct Deposit, PayPal, direct branch deposit, credit card, cheque and money orders. Once you have made a booking all payment options and details will be listed in your confirmation email.
  • 12. Are all meals included in my fare?
    You will never go hungry on a cruise ship! All Traditional Dining in the A La Carte restaurant as well as the all you can eat buffet is included in your cruise fare. Dining in one of the many ‘Specialty Restaurants’ on board are not included in your cruise fare and there will be a cover charge for any passenger that takes advantage of the any specialty dining offered on board.
  • 13. What Identification is required for boarding?
    This will depend on whether you are travelling on an international or a domestic cruise. For international cruises you will require a passport which must have a minimum of 6 months validity from the date of return. For all domestic cruises Australian Government issued photographic identification such as a drivers licence or proof of age card will be required. For passengers under the age of 18 a Medicare card OR birth certificate can be used should photographic I.D. not be available.
  • 14. Do I need Travel Insurance?
    Travel insurance is not compulsory although Ozcruising does strongly recommend our passengers take out comprehensive travel insurance when making a booking. Doctors on board cruise ships are all international and the cost is not covered by Medicare. If needing medical assistance on board it can end up being quite expensive. We recommend you purchase travel insurance as early as possible as it may cover your cancellation fees in the event of cancellation due unforeseen circumstances.
  • 15. How do I complete my online check in?
    To complete the online check in you can follow the link provided in your booking confirmation email. Alternatively you can access your on line check in by going to the website for the cruise line in which you are booked with to access their online check in. To complete you will need to log in with your name and booking reference, There are steps in which need to be completed to access your tickets. Tickets will be released around 70 days prior to sail
  • 16. Do Ozcruising send me my tickets?
    The majority of cruise lines no longer issue hard copy documents. Your cruise documents will generate and be available for you print at approximately 60 days prior to departure and once you have completed your on line check in.
  • 17. Do I need a Visa?
    If travelling overseas there is a possibility visas may be required. Some cruise lines will advise of visa requirements for Australian and New Zealand passport holders approximately 70 days prior to departure and may issue required visas onboard. It is a good idea to check for visa requirements prior to booking your cruise. If you are not and Australian or New Zealand passport holder we strongly recommend you check visa requirements with the relevant embassy or consulate for the countries listed on your cruise itinerary. If a visa is required you will need to have the relevant documentation regardless of if you plan to stay on board or go ashore. Can you use a service like http://visalink.com.au/ .
  • 18. What is the minimum age to occupy a cabin on a cruise ship?
    In most cases passengers under 18 years of age not cruising with their parents must provide a notarised letter of consent from them and must travel in a complete cabin with an responsible adult. Usually all cabins booked require a passenger over 18 years with the exception of some international cruises where the minimum age is 21 years. In addition to this many Australian based cruise lines require a passenger over 19 years per cabin during the months of November, December and January to prevent large groups of school leavers, also known ‘schoolies’.
  • 19. What is the minimum age for children to travel?
    On most cruise lines the minimum age to travel is 12 months with the exception of Royal Caribbean and Carnival Cruises where the minimum age for infants is 6months on Australian based sailings with no more than 3 consecutive days out at sea. Infants from 6months can be booked on P&O Australian domestic (coastal cruises) and New Zealand domestic (coastal cruises) the minimum age for infants is 6months. All other P&O itineraries the minimum age to travel is 12 months.
  • 20. How do I set up my onboard account?
    Your on board account is set up via your online check in. There is a section that will ask which payment method you will be using for your on board account. You have the option of either cash or credit card. With the cash option you will need to provide them with cash and any on board purchases will be automatically deducted from your cash account. Most cruise lines have a minimum amount required to set up a cash account (this varies between cruise lines). The cruise ship will let you know when you are low on funds and you will be required to top up your onboard account. If you choose to use the credit option for your on board purchases your credit card will be charged the night before disembarkation and an itemised account statement will be delivered to your stateroom
  • 21. What can my Onboard Credit be used for?
    You’re on board credit (OBC) can be used for any on board purchases whilst on your cruise vacation. You can use it for drinks, shore excursions, spa packages and anything that is available to purchase on board your cruise. Occasionally there may be a promotion that offers credit for a specific on board service such as shore excursion or drinks credit, should this be offered you will be advised in your booking confirmation. Please note that on board credit cannot be used in the casinos.
  • 22. Do cruise lines have wheel chair accessible cabins?
    All cruise lines do have wheelchair accessible cabins, however these cabins are limited and subject to availability. If you require a wheelchair accessible cabin please contact us to assist you in locating one for your voyage. You may be required to provide supporting documentation to secure a wheel chair accessible cabin as the cruise line do have the right to relocate a passenger who does not require a wheelchair accessible cabin to a standard cabin should the cruise line require the accessible cabin for a passenger with limited mobility etc
  • 23. Do all cruise lines have beverage packages?
    Royal Caribbean Cruise Lines and Celebrity Cruise Lines currently offer alcoholic and non-alcoholic beverage packages on itineraries 4 days or more. These can be pre booked via your online check in at approximately 90 days prior to departure or alternatively purchased on board on the day of embarkation. P&O Australia, Carnival Cruise Lines, Holland America Cruise Lines. P&O UK and Cunard do not offer beverage packages. International Princess Cruises do offer drinks packages however these vary from ship to ship.
  • 24. When will I be advised of the theme and formal nights on board?
    Cruise lines generally do not disclose exactly which theme nights are to occur on board until you have embarked. You will be provided with the next day and nights activities each evening via a newsletter left for you in your cabin by your cabin steward at turn down. This newsletter will advise if there will be a theme night, formal night etc.
  • 25. Are there child minding services available on board?
    Most cruise lines offer Child Minding services available in a group setting, depending on the cruise line there is a minimum age and costs involved with this service. Speak to your consultant about the service charges and availability of this service on the ship.

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Office Locations
Office Details
Phone Number:
+61 2 6176 3369 (Mon - Fri: 9am - 5pm)
1300 540 022 (Mon - Fri: 9am - 5pm)

Postal Address:
Ozcruising Pty Ltd
PO Box 531, Civic Square, ACT 2608

Office Location:
Level 1, Ethos House
28 - 36 Ainslie Place
Canberra City ACT 2601
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©Copyright 2017 Ozcruising Pty Ltd.  
 
All materials, including the web site design, illustrations, map illustrations, images, designs, and logos, appearing on this website are protected by Copyright. The copyright of all website content is held by Ozcruising P/L and /or the original creator of the materials. Ozcruising website content may not be copied, published, modified, or distributed in any form or by any means other than as Ozcruising P/L has expressly authorised. Any unauthorised use of the Ozcruising website content may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

All information on this Web Site is constantly updated and obtained from the Cruise Companies represented. Photographs, illustrations and other promotional material displayed on our website are for promotion purposes only. Availability, itineraries, routes, weather conditions, deck plans, ship cabin configurations, ship décor and so forth can change without notice. Passengers must ensure all details on their booking confirmation are correct, and that the Terms and Conditions of Ozcruising P/L and the Cruise Company booked with are read and understood.