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Ozcruising Pty Ltd is a private company registered in Canberra, Australia (ABN
71 123 529 555. ACT Travel Agents Licence 18800618).
Ozcruising is subject to the National Privacy Principles introduced under
Australian privacy. We hereby set out a summary of how we manage your personal
information.
Collection
The core functions of our business (ie. the primary
purposes for which we collect personal information) are to facilitate the
booking and marketing of our various cruise & travel products. We will not
collect personal information unless it is necessary for one or more of these
functions or a related activity.
The information will be collected lawfully and fairly,
and not in an unreasonably intrusive way. We may collect personal information
about you when you deal with us in person or over the phone, send us
correspondence (by letter, email or fax) or visit one of our web sites. We will
take reasonable steps to ensure that when collecting personal information you
are aware of:
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Who we are and how to contact us;
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The fact that you are able to gain access to the personal information we have
collected about you;
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The purpose for our collecting the personal information;
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The organisations to which we would normally disclose that personal information;
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Any law that requires the personal information to be collected; and
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What the consequences may be if the personal information is not provided.
As far as it is reasonably possible, we will collect
your personal information directly from you. If this is not possible and
personal information is collected from someone else (eg. a travel agent), we
will take reasonable steps to ensure that you are made aware of the matters
listed above, unless specific exemptions apply. Sensitive information will only
be collected with your consent, unless specific legislative exemptions apply.
Use and Disclosure
Our general rule is that we will not use or disclose
your personal information other than for the purpose stated at the time of
collection. If another use is proposed, we will seek your further consent unless
that other purpose is related to the original purpose of collection (the
“secondary purpose”). For example, you could reasonably expect us to use or
disclose your personal information collected from your booking form for the
secondary purpose of sending you information about your automatic entitlements
to special offers, potential discounts as a past passenger and any special
promotions that are on offer.
Whilst we retain various third parties to assist us in
our marketing and promotional activities (eg. to administer our “Ozcruising
Newsletter" email service and to maintain an off-site database for information
concerning our past passengers), we do not disclose your personal information to
anyone else for their promotional use. Similarly, we are not in the practice of
purchasing mailing lists (whether post or email) from third parties for our
promotional use.
Any promotional information that we send to you (by post
or by email) will contain instructions for how you can easily opt out of
receiving further notifications. We seek written assurances from parties to whom
we may disclose personal information to ensure that they will treat that
information in accordance with our privacy policy.
Data Quality
We will reasonably ensure that the personal information
we collect, use or disclose is accurate, complete and up to date. We encourage
you to contact us if you believe personal information we hold about you is
incorrect or incomplete in some way. When the information is no longer needed,
we will take reasonable steps to destroy or permanently de-identify that
information.
Data Security
We take reasonable steps to protect the personal
information we hold from misuse and loss, and from unauthorised access,
modification or disclosure in accordance with industry standards. This includes
physical security for our office and electronic security (such as password
access, encryption and firewalls) for our office network servers and electronic
data transfers. All credit card details are transmitted using 128 Bit SSL
encryption.
Access and Correction
Generally, we will give you access to the personal
information we have collected about you and we may correct it at your request.
If we do not grant your request for access to or for a correction of personal
information we have collected about you, we will provide you with a written
explanation of the reasons for our decision.
Further Information about Privacy
If you are in Australia and you would like further
information about privacy generally, please contact the Office of the Federal
Privacy Commissioner by calling 1300 363 992 or visit the Commissioner’s web
site at
www.privacy.gov.au
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