TERMS AND CONDITIONS

Please read all terms and conditions carefully before making any booking through this site.

P&O Cruises Terms & Conditions
Princess Australia Terms & Conditions
Princess International Terms & Conditions
Royal Caribbean Terms and Conditions
Holland America Terms and Conditions
Cunard Terms and Conditions

Ozcruising is a licensed travel agent and member of the Travel Compensation Fund. Ozcruising ACT Licence Number 18800618. TCF Licence Number 9541. Words defined in Legal Notices and Disclaimers have the same meaning in these terms.

Legal Contract

When you click to make a booking request with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms and policies and by the conditions of the particular supplier. You must not make any booking through this site unless you understand and agree all our terms and policies. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any queries please contact us before making any booking for any service.

This Contract is governed by the laws of the Australian Capital Territory. You agree that any action you bring against us will be heard in the Australian Capital Territory.

Agency

Products and services are sold by Ozcruising as an agent for wholesale companies and other suppliers providing services, including accommodation and transportation services. Ozcruising is not a provider of services and has no responsibility for services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Ozcruising. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs and terms and conditions of sale of suppliers and these terms. They are issued by us as agent only. We have no responsibility, and extend no guarantees for discontinued promotions, cruises or specific holiday products.

Liability

Ozcruising has no liability for any act, omission or default, whether negligent or otherwise, of cruises, airlines, car rental operators, ferry companies, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require.

In circumstances where liability of Ozcruising cannot be excluded, such liability is limited to the value of the purchased travel arrangements. Ozcruising reserves the right to decline any booking for any individual on any tour or other service.

Illustrations

Photographs and illustrations and other promotional material are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.

Availability

The services sold through Ozcruising are Subject to Availability. Advertised Fares are for new bookings only and can be withdrawn without notice. Access to this site and any site normally linked to this site is not guaranteed and is Subject to Availability. Advertised Fares are for new bookings only of communications links and access rights. Ozcruising reserves the right to deny password login on this site to any person or password holder.

Schedule of Fees

These fees are in addition to any fees charged by the supplier.

Transfer To New Cruise/Fare	$100
Cancellation	$100 + 10% of monies paid
Amendment	$75
Name Correction/Change	$25
Document Reissue Fee	$25
Online Check In	$55

 

Customer Profile

You have the option to complete a customer profile when joining Ozcruising. Please be aware that the profile applies to the password holder but will also extend to any other persons on the same booking. If other individuals travelling on your booking require different particulars, you will need to contact us. Please note that the Customer Profile does not guarantee that the matters selected in your profile will be available to you. We will endeavour to accommodate your requests but cannot guarantee availability. If you have any queries or if any matter specified is important to you, please contact us.

Please also be aware that your profile current at the time of a booking will be used for booking details. This means that you must check that your profile is up to date before making a booking. If amendments are needed at any time, you must make the amendments before making a booking. If you are making a booking for person/s other than yourself it is your responsibility to ensure that each individual person is made aware of these terms and conditions.

Passenger Name

It is essential that you enter details of each traveller correctly and according to passport or other identification. Some suppliers will deny carriage if the traveller's name varies from your booking and may cancel automatically if the traveller's name is amended. Ozcruising has no responsibility for any loss or damage arising from incorrect entry of traveller's name any inability to travel as a result of carrier's policies.

Unlicensed Entity Disclaimer

If you request Ozcruising to arrange for the provision of products or services by a person or company which is not licensed in accordance with any applicable law, Ozcruising accepts no liability (whether in contract, for negligence or otherwise) for any loss or damage suffered by you or any third party as a result.

Special Conditions for Products

The terms displayed on this website apply generally to all the products and packages sold by Ozcruising. Some products also have special conditions applying to them. Airlines, hotels, wholesalers and other suppliers have various other terms and conditions relating to the purchase of these goods and services. Some of those terms will be displayed in the Rules applicable to a particular product, but not all. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display. It is your responsibility to check those terms and conditions before making a booking through Ozcruising.

Cruise Bookings...Special Conditions

There are numerous rules and regulations affecting most advance purchase and other discounted cruise fares, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled holidays should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact our office. You must read the Rules and check the conditions applicable to every cruise and ensure that you accept those Rules and conditions before you make a booking. If the Rules and conditions are not displayed you should contact our office. Once you confirm a booking and make payment you are bound by the Rules and conditions applicable to the relevant supplier.

Alterations to Tour Itineraries by Suppliers

In the event of material alterations by a supplier to a proposed cruise booked by you, you may be given the option of cancelling the cruise without penalty but this is not guaranteed. The right to cancel is subject to the conditions of the supplier. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour.

Travel Documents

It is very important that you read the following information carefully and contact us if you require any assistance in any area.

Passport

All individuals departing from Australia must be in possession of a valid passport. If your passport is due to expire within six months of your return arrival back in Australia then under normal circumstances you should obtain a new passport. Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia.  Names on the travel documents must match exactly the names as written on the passport which will be taken from the booking form.

Visa Requirements

Certain countries require a Visa for entry prior to arrival. Please ensure you are fully informed of the requirements before you make a reservation as visas can take some time to obtain.

Vaccinations are strongly recommended for certain destinations. Please contact your local doctor who will advise you of these requirements. Please note that vaccinations may be recommended some period in advance of travelling.

Travel Insurance

We strongly recommend that all clients take out travel comprehensive insurance when making a booking. We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, additional expenses to cover hotel accommodation and repatriation costs to Australia should any services need to be extended or curtailed due to illness or other insurable risk. Please note that restrictions on the time to effect insurance apply to some services such as airfares. Please contact us to arrange travel insurance before making payment for a service.

Rates and Price Variations

We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs. Rates quoted are per cruise, as appropriate to the particular product.

Currency

All rates and prices quoted are quoted in Australian dollars and as such are valid only in Australia. We regret that we cannot accept online bookings from customers located outside Australia at this time.

Price Inclusions and Exclusions

Items included in the prices or rates of the products are specified in each section. Prices do not include, unless stated, Government departure taxes, passport and visa charges, vaccination fees, port charges, airport taxes, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.

Goods and Services Tax

Prices quoted do include goods and services tax or similar tax ("GST"). GST is payable by you in respect of any supply made to you. You must pay the amount of GST payable in the respect of the supply. GST is payable at the same time and in the same manner as the price or at such later time as Ozcruising may request. lf you have any questions regarding our Terms please contact us.