- Alcohol
Most cruise lines will not allow passengers to bring alcohol onboard. The
exceptions are Princess Cruises, Holland America Cruise lines, and Cunard; these
cruise lines will permit one bottle of alcoholic wine to be bought onboard for
consumption. Alcoholic beverages that are purchased duty free from the ship's
gift shop or at ports of call, will be collected for safekeeping and delivered
to your stateroom on the last day of the voyage. A member of the cruise line
security staff will be at the gangway to assist with the storage of your
alcoholic beverage purchases.
As with most international cruise lines Royal Caribbean will not sell or serve
alcoholic drinks to anyone under the age of 21 years. However on cruises
departing from Australia/ New Zealand where the legal drinking age is 18 years,
a parent/legal guardian who is sailing with the person aged between 18 to 20
years, may sign a waiver allowing the 18 to 20 year old to consume alcoholic
beverages.
- Age Restrictions
An individual's age on the date of sailing determines his or her status
for the entire cruise.
Royal Caribbean, P&O, Princess Cruises, Holland America and Cunard Cruises all
have a strict policy regarding age restrictions for passengers under the age of
21 years. We have attached relevant terms and conditions below:
Princess Cruises (12 months)
(min age for itinerary Alaska, Canada, New England, Caribbean, Mexican
Riviera, Europe {excluding transatlantic voyages} and Panama Canal 6 months,
all other itineraries 12 months).
For all Sun and Dawn Princess cruises including Sea Princess cruises
departing and returning to Australia between the months January to October any
passenger under 18 years of age on the day they board the cruise, must travel in
the same stateroom as their parent/guardian. Passengers under 18 years of age
not cruising with their parents must provide a letter of consent from them when
booking and must travel in a complete cabin with an adult (18 years or over).
For all Sun and Dawn Princess cruises including Sea Princess cruises departing
and returning to Australia during the months November and December any
passenger under 21 years of age on the day they board the cruise, must travel in
the same stateroom as their parent/guardian. Passengers under 21 years of age
not cruising with their parents must provide a letter of consent from them when
booking and must travel in a complete cabin with an adult (21 years or over).
However, in order to accommodate families cruising together, children may occupy
a separate stateroom to their parent/guardian, providing one child is aged 16
years or over. Children love to cruise and Princess Cruises welcomes them on
board.
For other Princess Cruises, any passenger under the age of 21 at the time of
boarding must travel in the same cabin as their parent or legal guardian.
P&O Australia (min age 12 months)
To ensure suitable supervision, there needs to be at least one passenger 18
years or older in each cabin; However, to accompany families cruising together,
children may occupy a separate cabin to their parent/guardian, providing one
child is aged 16 years or over.
Further “Age Restrictions” apply for departures between 1 November to 07
January; “All passengers under 19 years of age on the day they board the
cruise must travel in the same cabin as a responsible adult. A responsible adult
is a passenger who is a parent, legal guardian, or another adult, aged 19 years
or older, who is prepared to take responsibility for passengers on the booking”.
This policy has been approved by the Australian Human Rights Commission, as it
will allow passengers to enjoy the benefits of a relaxed cruise holiday, without
the risk of being exposed to excessive behaviour.
P&O UK (min age 6 months))
Any passenger under the age of 18 must travel with a parent or companion over
the age of 21.
Please note: Ships "Arcadia" and "Artemis" are dedicated to adults
therefore P&O UK does not allow children or teenagers under the age of 18
to cruises on these ships.
Royal Caribbean (min age 6 months)
No guest under the age of 21 will be booked in a stateroom unless
accompanied by an adult 21 years or older. This age limit will be waived for
married couples under the age of 21 years (proof of marriage is required at
check-in) or minor children sailing with their parents or guardians in adjacent
staterooms. Please note: Royal Caribbean International does not accept bookings
for student groups.
Holland America (min age 6 months)
Guests under 21 years of age must be accompanied by a parent, guardian or
chaperone who is at least 21 years old; one adult chaperone is required for
every five people under the age of 21 (25 years of age or older in the case of
persons serving as chaperones for approved organised student/youth groups).
Children's Availability
P&O and Princess Cruises restrict the number of children onboard due to
safety and the facilities available. Once a child’s age group category is sold
out, we are unable to reserve a cabin for families with children in that age
group category; however upon the passenger’s request we can on occasion, place a
“waitlisted booking”, should the waitlisted booking then be cleared our
customers will be contacted.
Children Prices
Cruise holidays are great for children with many fantastic toddlers to teen’s
programmes available onboard; however not all cruise lines provide children’s
discounts.
P&O and Princess often provide a discount for children under 12 years old who
are list as the third or fourth passenger on a booking. Unfortunately we cannot
provide an accurate quote for children’s fares until a booking is being
processed therefore if fares are available, they will automatically be added to
your booking and displayed in the confirmation email.
Infants
In accordance with safety regulations, all children under the age of three (3)
must remain under parental supervision at all times as there are no supervised
care facilities available for infants.
- Auto Upgradee
When making a booking request you will be given the option to accept a “Complimentary
Upgrade”. Please pay particular attention to this if you have requested a
particular cabin or ship position and do not want to be relocated. We
recommend declining the automatic upgrade for group bookings with cabins near
each other or if you are satisfied that your initial cabin meets a specific
request (side of the ship, mid ship, near the elevators, etc.) as a cabin
upgrade may distance you from your preferred allocation and once upgraded it
cannot often be reversed.
Cruise lines often offer complimentary automatic upgrades. Occasionally, a
voyage is set for automatic upgrade, and bookings are selected to be upgraded to
higher categories at no additional cost to the passengers. These upgrades are
automatic and based on availability. Since not every booking can be upgraded we
always advise that you book in a category in which you will be happy to sail.
If an upgrade does occur, it will be automatically added to the booking sometime
prior to sailing. Unfortunately we cannot guarantee that an upgrade will occur.
- Booking Process
Bookings can be submitted via our website and are processed manually by
our consultants; once your reservation is complete you will receive a
confirmation email within 48 hours of submitting your booking request. This is
held with no obligation for a period of 1to 5 days before a deposit will be
required to secure your booking. We are also able to process bookings by phone
provided the correct required information can be supplied and the passengers
have access to internet and email.
Required information at time of booking your cruise for each passenger is:
- Full name (as per passport)
- Date of birth (as per passport)
- Email address
- Postal address
- Contact number
Please note that cabins on sale are limited. Although our website is updated
daily, cabins can sell out at any time in between these updates. Should your
requested cabin no longer be available we will allocate the next best available
cabin or place your request on a waitlist.
Please Note: As we are an Australian based agency
we are unable to take bookings for internationally based clients. This is
because we do not have the facilities to be able to process payments, we will
however make some exceptions for New Zealand based clients who are able to pay
their fare in AUD and have an Australian residential address that can be used
for booking purposes.
- Brochures
As an internet based agency we aim to cut down our carbon footprint by
limiting the paper documentation that we stock. As current brochures and cruise
information are available through cruise lines websites we do not mail out
brochures or advertising leaflets.
- Cabin Allocations
Unfortunately we are unable to provide an updated list of cabins numbers
available for you to choose from. We are unable to view cabin numbers prior to
making a booking; however cabin categories do appear on the website if available
at the time of the latest website update. You may request a cabin number or
request a specific cabin location when submitting a booking request; our
consultants will endeavour to secure that specific cabin or location if
availability allows.
- Cancellations
Should you need to cancel your cruise reservation, written notification by
post or email is required. We understand that at times your circumstances may
change; however once a deposit has been applied to your cruise booking,
cancellation fees will apply. Relevant cancellation fees will be stated on your
booking confirmation. Cancellations made prior to paying a deposit will not be
charged a fee. P&O and Princess Cruises will usually provide the option to
transfer your reservation to a different cruise if it is requested early.
- Cabin, “Guaranteed” Status.
If you have submitted a booking and received a confirmation stating you
are in a ‘Guaranteed’ status, this means, pending a deposit we have secured your
booking in the category grade cabin requested; however the Cruise Liner company
have not allocated you a cabin ‘number’ at this time. You will be allocated a
cabin in the category grade originally requested or you may be given a
complimentary upgrade to a higher category grade cabin closer to your departure
date.
Please note: In a “Guaranteed” status we are unable to guarantee the category
grade cabin requested or the deck number of the category grade cabin. Once a
cabin has been allocated by the cruise line it is very difficult to change. If
you are part of a group booking and you accept the booking by paying the
deposit, we cannot guarantee your cabin will be placed in close proximity to the
other cabins in your group if required.
- Cabin Types
To clarify some cruise terminology regarding accommodation onboard
(referred to as cabins or staterooms) please see below:
Interior / Inside Cabin: Standard cabin in the middle of a deck without a
window.
Outside: Standard cabin with a window or porthole
Outside Obstructed View: Standard cabin with a window that has a
restricted view usually due to the location of the ship's life boats
Outside Balcony: Standard cabin with a sliding door onto a balcony with
an ocean view
Deluxe Cabin: Can be either an interior, outside or outside with balcony,
which is a few square metres larger than a standard cabin
Mini Suite: Categorised in-between a Deluxe cabin and a Suite, more
spacious with balcony and other special features.
Suite: Usually the most expensive cabin type, significantly larger than
other cabins with balcony and other special features.
T Category Cabins: P&O Cruises will sometimes offer a special in a T
grade cabin. We can only book this cabin type as a twin or single cabin in a
bunk bed configuration; they cannot accommodate a queen bed. T category cabins
are usually the same size as a standard cabin.
Single Cabin: Usually the same cabin layout as a twin cabin booked as a
sole occupancy cabin.
Twin Cabin: A cabin that will accommodate two passengers and can be
either a Queen or twin single bedding configuration.
Triple Cabin: A cabin that can accommodate bookings for three passengers.
Quad Cabin: A cabin that will accommodate bookings with four passengers.
- Children's Availability
P&O and Princess Cruises restrict the number of children onboard due to
safety and the facilities available. Once a child’s age category is sold out we
are unable to reserve a cabin for families with children in this age group;
however we are sometimes able waitlist a booking, upon the passenger’s request,
should the children’s availability for your cabin request be closed.
- Children's Prices
Cruise holidays are great for children with many fantastic toddlers to teen’s
programmes available onboard; however not all cruise lines provide children’s
discounts.
P&O and Princess often provide a discount for children under 12 years old who
are list as the third or fourth passenger on a booking. Unfortunately we cannot
provide an accurate quote for children’s fares until a booking is being
processed therefore if fares are available, they will automatically be added to
your booking and displayed in the confirmation email.
- Cruise Personaliser
The cruise personaliser or online check-in is administrated by the cruise
line's website. To access this cruise personaliser you will need log in using
your cruise booking number which is different to the Ozcruising reservation
number (e.g. P&O booking number 6PMW4N) followed by your first and last name as
listed on your booking confirmation. This system allows you to update personal
information and ensure your booking is active with the cruise line. It is
important to complete this information to prevent any ticket delays or enable
you to print out a boarding pass prior to sailing.
- Currency
All fares advertised on our website are in AUD
South Pacific
For Noumea the currency is South Pacific Francs. Money can be exchanged
onboard the ship at the Pursers desk so ensure you have some cash or travellers
cheques with you to exchange. Some places in Noumea will accept Australian
dollars and credit cards.
Lifou also accepts small notes in Australian dollars and South Pacific
Francs.
The local currency in Vanuatu is the Vatu. This currency cannot be exchanged
onboard. Australian dollars are widely accepted in Vanuatu; you will find five
and ten dollar notes are the most convenient.
Onboard
For P&O cruise liners Pacific Sun, Pacific Dawn, Pacific Jewel, and
Pacific Pearl as well as the Princess ships Sun Princess, Dawn Princess and all
Domestic and/or South Pacific cruises for the Sea Princess, onboard charges are
in AUD. For Royal Caribbean, Holland America, Cunard and other Princess cruises
onboard prices are in USD.
- Dining
All meals are included in your cruise fare this will include full
breakfast, buffet selection or à la carte lunch menu and sumptuous 4-course
dinners. It has been said that you board a cruise as a passenger and leave as
cargo. Some cruises will have a traditional first and second dining option for
your evening meals. First dining is between 6:00 and 6:30pm (5:30pm for Princess
Cruises) and second dining between 7:45 and 8:30pm.
We find that the first sitting is the most popular and will often fill up
first, if you have selected this as your preference and it is sold out, then
second dining will be allocated and you will be waitlisted for the first
preference. Should you have a medical need to dine at a particular time please
provide a medical certificate to help us obtain this for you. NB: In some of the
specialty restaurants, for example: Steak House or Pizza Restaurants, extra
charges may apply.
Anytime Dining
All P&O cruises as well as most of the Princess Cruises fleet, except for
the Sun and Dawn Princess ships, have introduced anytime dining to replace the
traditional first and second dining times. Anytime Dining is just like a
restaurant at home, and enables passengers the freedom to dine when and with
whom they wish, at any time between 6:00pm and 10 pm (5:30pm and 10pm for
Princess Cruises). Reservations are available through an onboard dining hotline
or at the Concierge Service desk, however are not required, and diners may
choose to eat only with their own group, or be seated with other passengers. NB:
Passengers are unable to pre book their dining requirements prior to boarding.
If a specified dining time is required we would strongly advise that you contact
the dining hotline or the Concierge Service desk as soon as you board the ship.
My Time Dining
With My Time Dining you can experience the fine quality, ambiance and
service offered in the Ships main dining room while enjoying flexibility in your
dining options. By selecting My Time Dining, you can choose to dine in the main
dining room between the hours of 6:00 – 9:30 pm, then once onboard your ship,
you will have the convenience and flexibility to select the perfect dining time
for each day of your cruise vacation.
The Royal Caribbean Line will require gratuities to be prepaid in order to
assign their ‘My Time’ dining option.
- Dietary Requests
A variety of dietary needs such as vegetarian, gluten free, dairy free,
low calorie, diabetic needs and allergies can be catered for. Please make note
of this at the time of booking so that we may inform the ship. Once onboard, you
will need to make yourself known to the Maitre’d (headwaiter) or dining room
attendant to confirm your specific meal requirements.
- Electrical Sockets / Power Outlets
Pacific Sun has two types of socket in every room. One Australian
style socket (220-240v) is located at the dressing table and an American style
socket (110v) located in the bathroom for shavers.
Pacific Dawn has the American style sockets (110v) and one Australian
style socket (220v). These are located by the dressing table in the cabins.
Pacific Jewel has the American style sockets (110v) and one Australian
style sockets (220v). These are located by the dressing table in the cabins.
Sun Princess has two types of socket in every room. One Australian style
socket (230v) is located at the dressing table and an American style socket
(110v) located in the bathroom.
Dawn Princess has two types of socket in every room. One Australian style
socket (230v) is located at the dressing table and an American style socket
(110v) located in the bathroom.
Rhapsody of the Seas has European style socket 220v and American style
socket (110v). For the use of Australian electrical appliances it is recommended
to use the European adaptor, for the 220v supply. If the US adaptor is used a
transformer will also be needed to convert the 110v to 240v.
- Fees And Charges
We are able to provide discounted fares due to our online booking system,
which allows us to minimise administration time. Although our consultants are
available to assist with passenger enquiries, Ozcruising reserves the right to
charge further fees for extra administration services.
Services such as corrections to names on bookings after deposit has been paid,
change of cabin type, payment transfers, overdue or dishonoured payments,
multiple bookings ,booking cancelations, updating passenger information via
online check in or request for information to be posted, may incur
administration fees.
- Gratuities (Tipping)
During your cruise, many members of the onboard staff will provide you with
excellent service and tipping is simply the traditional way of saying ‘Thank
You’. Tipping is a great way to show your appreciation for the fantastic service
we have come to expect from the ship’s crew and staff; although tipping is not
compulsory if you wish to tip and we recommend as a guide to budget around
AUD$10 to AUD $15.00 per passenger per day.
In terminals, airports, ports of call and on shore excursions, we suggest that
you extend gratuities consistent with customary local practices.
P&O Cruises: Tipping is not required nor will a daily amount be
automatically added to your onboard account. If you wish to tip the onboard crew
for their always exceptional service please feel free to do so at your own
discretion.
Princess Cruises: For Princess ships Sun Princess, Dawn Princess and the
Sea Princess Australian departures gratuities are calculated by the cruise line
and are automatically added to your cruise card account(this applies for
passengers aged 13years and over). This allows for the collection of tips
without the need for cash and helps to ensure all staff who have served you, are
rewarded. Of course the level of tipping remains a very personal matter and is
very much dependent on the level of service provided. Princess offer passengers
the option of adjusting the standard daily charge at any time during their
cruise; or you may like to direct it to specific staff member that has provided
excellent service. Staff at the Purser’s Desk will be delighted to assist
passengers in relation to any queries they may have about their tipping amount.
A 15% dining charge (10% for Sun and Dawn Princess cruises) charge will
automatically be added to your onboard account for any beverage purchases made
in bars, lounges and dining rooms. Casino dealers and Lotus Spa® personnel do
not share in the Hotel and Dining charge, as not all passengers utilise these
services.
Royal Caribbean: Gratuities may be paid in the following ways; we can pre
pay your gratuities by request or you may have them added to your onboard Sea
Pass account; alternatively again you may pay them in cash at the end of the
cruise; to do this envelopes will be provided in your stateroom on the last
night of the cruise Gratuities apply to all passengers including children.
Gratuities are not compulsory and may be paid at passenger’s discretion.
Holland America: To ensure that the efforts of all the ship’s crew
members are recognised and rewarded, a daily Hotel Service Charge of US$11 per
passenger is automatically charged to each guest's shipboard account. If service
exceeds or fails to meet your expectations, you are free to adjust this amount
at the end of the cruise. The Hotel Service Charge is paid to Holland America
Line crew members, and represents an important part of their total compensation
package. A 15% service charge is automatically added to bar charges and dining
room wine purchases.
Cunard: An automatic daily Hotel Charge is placed on the shipboard
account of all guests to cover gratuities. All Queens Grill and Princess Grill
suites and penthouse guests will be charged $13 per person per day. All
Britannia stateroom guests will be charged $11 per person per day. Guests
wishing to remove the Hotel Charge from their folios are requested to complete a
form at the Pursers Desk indicating as such and any particular reason for doing
so.
- Groups
Group bookings can be made via our website as individual cabin requests.
You will need to add a note with a group name for us to link the bookings. It is
a good Idea to call ahead first, to check that there are enough cabins available
in the category you wish to reserve, before you book. As our fares are already
advertised as our lowest available rate we are unable to offer further group
discounts.
- Honeymoons
Cruising is popular with honeymooners and many cruise lines will make
special arrangements for couples on their honeymoon, or have specific honeymoon
packages available to purchase. If celebrating your honeymoon please advise us
at the time of booking so that we can inform the ship. If complimentary services
are provided for honeymooners a marriage certificate will need to be presented
upon check in. Some packages can only be added to your booking if the Honeymoon
cruise is within two weeks from your wedding date.
- Infants
In accordance with safety regulations, all children under the age of three (3)
must remain under parental supervision at all times as there are no supervised
care facilities available for infants.
- Lost Property
Lost property is collected but is only held for about 14 days from
disembarkation, after this time the items are donated to charity for
redistribution. Usually items like clothing and children’s toys are not
collected due to health reasons.
- Onboard Account
An Onboard Expense Account is the cashless system used for all onboard
purchases and services whilst you cruise.
The account can be set-up with either a credit card or cash and can
usually be established in Australian currency. You may set up a master account
and add guests from your stateroom or another stateroom as authorised purchasers
on your account.
For each purchase made onboard the ship you will receive a receipt at the
point of sale which you will be required to be signed. A final statement will be
delivered to your stateroom on the last night of your cruise vacation for your
review.
Guests that set up an account with a credit card should verify the
statement. If all purchases are correct, they will automatically be billed to
the credit card.
Guests on a cash account will need to settle their statement onboard prior
to disembarking. The ship will provide you with specific details.
- Passports
All international itineraries require passengers to have a passport with a
minimum of six months validity from the date of return.
Passports are the preferred form of Identification for Australian domestic
sailings however the Australian based cruise lines will also accept a valid form
of Australian government issued photographic I.D such as a driver’s license. As
a photographic I.D is not always available for young children, a Medicare card
can be presented for children on the same Medicare card as their parents.
- Payment Options
We have four main ways which we use to receive payments from our customers
once a booking has been confirmed. These are Direct Deposit, Bpay, Credit Card, PayPal, Cash, Cheque or Money Order.
We do accept payments in instalments for your cruise booking, provided the full
payment is made before the final due date. The payment information will be
listed on your confirmation email. Alternatively, you can also make credit card
payments and PayPal payments through the ‘My Booking’ section on our website.
After each payment you will be issued with an email receipt with account
statement, which will state the remaining balance.
- Past Passenger Discounts
To be able to have past passenger discounts applied you will need to
provide your past passenger number at time of booking. We do not have access to
past passenger discount rates until time of booking. These discounts, if
available, will be automatically added to your booking and sent to you in the
confirmation email. If you are a past passenger and you are unable to locate
your past passenger number, supplying your telephone number as it was the last
time you cruised may sometimes enable us to locate your past passenger number
for in our booking system.
- Renewal of Vows Ceremony
Many cruise lines offer renewal of vows packages. For couples after a
unique romantic event at sea this can be a memorable occasion. A typical vow
renewal package that can be purchased is likely to consist of:
- Private ceremony whilst the ship is at sea
- Champagne & either a decorated cake or canapés
- Bouquet
- Boutonniere
- One gift portrait and photographer present at ceremony
- Signed certificate from the Ship’s Captain
Please contact our consultants should you wish to add a vow renewal package to
your booking.
- Satellite Phone
Mobile phones often have service when in port and many ships are
initiating a satellite service available to purchase for mobile phone coverage
whilst at sea.
Most ships have a satellite phone that can be used for emergencies:
- Sun Princess: (0011) 870 331 043 810 or (0011) 870 331 043 768
- Dawn Princess: (0011) 870 331 043 710
- Pacific Dawn: (0011) 870 32 35 00 193
- Pacific Sun: (0011) 870 32 32 84 811
- Pacific Jewel 0011 870 764 842 686 / 689
- Diamond Princess (0011) 870 331 040 410
- Royal Caribbean cruise liners: 0011 1732 335 3285 * requires credit card prior to connection to the ship requested i.e. Rhapsody of the seas
Calls to ships can be expensive as satellite rates apply. Please check your long
distance service provider for rates.
- Sea Sickness
For passengers susceptible to sea sickness we suggest you book an outside
(window) mid ship cabin, as this is generally the most stable part of the ship.
Having a window can help as some motion sickness can be relieved by focusing on
a stable point such as the horizon. Consult your GP before you leave as they may
be able to provide a relevant motion sickness prescription. The doctors onboard
the ship are well accustomed to dealing with motion sickness patients, it is
although recommended that you have taken out an insurance policy as the onboard
medical service can be expensive.
- Terms And Conditions
Terms and conditions and passage contracts are legal information by which
all cruise bookings are subject to.
Ozcruising terms and conditions are listed on our
website.
Every cruise line has their own set of terms and conditions provided at the time
of booking. It is important that you read and understand these terms and
conditions prior to paying a deposit on your cruise reservation.
- Tickets
Please note: Travel documents for group bookings may not always be
processed by the cruise companies at the same point in time; as a result group
booking passengers may not receive their travel documents at the same time
The following clarifies the way tickets and boarding documentation may be
obtained for each cruise line; as of mid to late 2010, most cruise companies
ceased sending cruise documentation via the postal service.
P&O Australia - A few weeks before departure, P&O Australia will send
E-Tickets to the supplied email addresses of fully paid passengers, and will
provide all other relevant documentation online; these documents can be
downloaded from the online P&O Australia Cruise Personaliser. It is important
that passengers ensure their correct email address is supplied and will be still
relevant at the time of departure.
P&O UK - A few weeks before departure, P&O UK will send E-Tickets to
the supplied email addresses of fully paid passengers, and will provide all
other relevant documentation online; these documents can be downloaded from the
online P&O UK Cruise Personaliser. It is important that passengers ensure their
correct email address is supplied and will be still relevant at the time of
departure
Princess Cruises - A few weeks before departure, Princess Cruises will
send E-Tickets to the supplied email addresses of fully paid passengers, and
will provide all other relevant documentation online; these documents can be
downloaded from the online Princess Cruise Personaliser. It is important that
passengers ensure their correct email address is supplied and will be still
relevant at the time of departure.
Royal Caribbean - A few weeks before departure, Royal Caribbean will send
E-Documentation to the supplied email addresses of fully paid passengers, and
will provide all other relevant documentation including a set sail pass online;
the set sail pass can be downloaded from the Royal Caribbean Online Check in. It
is important that passengers ensure their correct email address is supplied and
will be still relevant at the time of departure.
Holland Americaa
- Travel Insurancee
We strongly encourage you to take out comprehensive international travel
insurance, if you do not already have a policy. International travel insurance
is also required on Australian coastal cruises, as Cruises are outside the scope
of Australian Medicare and the New Zealand Ministry of Health. All
consultations, treatments and medications are charged at private rates.
We suggest Covermore ‘Options’ policy or QBE ‘Toursafe’ travel insurance policy.
To receive a quote and purchase insurance please visit our
website.
Please ensure you read the providers policy disclosure statement prior to
purchasing your insurance to ensure you are aware of what you will be covered
for.
- Vaccinations
When travelling overseas it is recommended to have a minimum of Influenza,
Hepatitis A and Tetanus/Diphtheria vaccinations. You are strongly advised to
seek advice from your doctor or an approved public travel health advisory
service to identify any specific vaccinations or health precautions required for
each port of call, e.g.
World Health Organisation www.who.org
The Department of Foreign Affairs and Trade
www.dfat.gov.au
Failure to have the correct vaccinations for some ports of call may result
in the local health authorities preventing passengers from going ashore.
- Visas
Australian Passport holders with no criminal record do not require a visa
to travel to the South Pacific destinations such as Noumea, Fiji and Vanuatu.
Due to the changing requirements for different ports of call, we are unable to
advise passengers on visas, for other international destinations or passengers
travelling on an international passport. Visas are the responsibility of the
passenger and the visa requirements can be checked by contacting the
Department of Foreign
Affairs and Trade or Visa Link:
For Princess ‘Exotics’ cruises, specific visa information is sometimes
available 75 days prior to sailing. It is worth awaiting this information prior
to purchasing your visas as some visas are at times available to purchase
onboard.
- Waitlist
If the cabin type, children’s availability or cruise itinerary is sold
out, often a waitlist can be placed. If a Cancellation occurs then the available
cabin will go to the next passenger on a waitlist. We do not have access to the
number of passengers currently waitlisted on a particular cruise and therefore
unable to predict if or when a waitlist will clear. Once a waitlist request
receives a “waitlist match” passengers will be contacted promptly to secure the
available cabin.
- Weddings
P&O Australia now offer “Ceremonies at Sea”:- Let P&O Cruises help you
celebrate your special occasion in style with our Ceremonies at Sea program. P&O
offer the following packages: Wedding ceremonies, Renewal of vows, and
Commitment ceremonies. Immerse yourself in the enjoyment of your day, and let
the P&O staff take care of all the little details. There’s none of the usual
worries, like getting from the ceremony to the reception. After all, on board,
everything you could need is on your doorstep. We know that every couple has
different expectations of their big day. Ceremonies at Sea feature a selection
of optional extras, which allow you to tailor your celebration to your own
specific wishes.
Download Ceremonies at Sea brochure.
Many couples choose to organise their wedding on shore at one of the
destinations visited such as Vanuatu, Fiji, Thailand, Bali or New Zealand. At
this stage Ozcruising does not have the facilities in place to cater for
destination weddings; however this can be arranged by couples independently and
we will notify the Ship of their arrangements.
Please be aware when planning a destination wedding that, as per the cruise
lines passage contract, the Ship can deviate from the scheduled itinerary should
they deem necessary. If the ship experiences any obstacles such as a technical
difficulty, berthing restrictions or inclement weather, the scheduled time of
arrival may also change. With this in mind it is important to allow ample time
for arrival to your ceremony, consider a suitable backup plan or adequate
insurance cover, as no compensation is provided for itinerary changes.
All things considered a cruise holiday can be a superb base for pre and post
wedding festivities, with dedicated staff to assist with any celebratory
requirements.
- Wheelchair Access
All Ships have wheelchair facilities including a limited amount of cabins
that are especially designed for wheelchair access. Wheelchair accessible cabins
are larger than standard cabins and include fittings such as hand rails, a
shower stool and emergency call switch.
Most cruise lines are not staffed with specially-trained personnel to assist
passengers with physical challenges; we recommend you be accompanied by someone
who is physically able to assist you both onboard and on shore if necessary.
The ship has a limited supply of wheelchairs available for use onboard, however
these are generally reserved for emergencies. We suggest that passenger’s supply
their own wheelchair if one is required for the duration of the cruise. If
bringing your own wheelchair; we highly recommend collapsible wheelchairs, as
the width of the standard stateroom doors can be quite narrow.
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